Privacy Policy
Effective Date: January, 2024
GLAD Detailing, LLC ("GLAD Detailing," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your privacy when you use our website or engage with our services.
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1. Information We Collect:
Information: When you use our website, contact us, or engage with our services, we may collect personal information such as your name, email address, phone number, and address.
Payment Information: If you make a purchase or payment through our website or in-person, we may collect payment information such as credit card details or other financial information necessary to complete the transaction securely.
Information: When you bring your vehicle to us for detailing services, we may collect information about your vehicle, including make, model, year, and any specific requests or instructions you provide related to the detailing service.
Communication Data: We may collect information when you communicate with us through email, phone, or other channels. This may include records of your correspondence and any feedback you provide.
Data: We may collect information about how you interact with our website and services, such as your IP address, browser type, device information, and pages visited. This helps us improve our website and tailor our services to better meet your needs.
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2. How We Use Your Information:
Services: We use the information we collect to provide detailing services, process transactions, and communicate with you about your appointments or inquiries.
Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any concerns or issues you may have.
Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our services, special offers, or upcoming events. You can opt-out of receiving these communications at any time.
Improvement of Services: We analyze usage data to understand how visitors interact with our website and services, identify areas for improvement, and enhance the user experience.
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3. Information Sharing and Disclosure:
Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT service providers, or marketing agencies. These service providers are contractually obligated to use your information only as necessary to provide the services and are required to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity or successor-in-interest.
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4. Data Security:
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security practices and regularly review and update our security measures to ensure the confidentiality and integrity of your information.
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5. Your Rights:
Access and Correction: You have the right to access and update the personal information we hold about you. If you would like to request access to or correction of your information, please contact us using the information provided below.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
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6. Children's Privacy:
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we may have collected information from a child without parental consent, please contact us, and we will take appropriate steps to remove the information.
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7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
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8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
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GLAD Detailing, LLC
Gainesville, FL
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Booking requests and text messages
When you submit our booking form, your name, phone number, vehicle, service selection, service area, availability, and any notes you provide are saved in our private Google Sheet using Google Apps Script. With your agreement, we send an initial booking-related text through our business messaging setup, and Miguel handles the conversation afterward. Submitting a request does not reserve an appointment. You can ask us to stop booking-related texts by replying to our business number. We do not collect payment information through this booking form.
Membership applications
Membership Club applications collect the contact details, vehicle information, preferred plan, service area, schedule preferences, and notes you choose to provide. These are saved in a separate private Google Sheet for application review. With your agreement, our business messaging setup sends one text acknowledging receipt, then Miguel follows up personally. Submitting an application does not activate a membership, reserve an appointment, or authorize a payment.
Website analytics
We use Google Analytics 4 to understand website visits and interactions such as booking starts, package and vehicle selections, and clicks to call or text us. Google Analytics may use cookies and similar identifiers to measure visits and device information. We do not send your name, phone number, or the contents of your booking form through our custom analytics events. Opening the booking form is measured separately from a successfully saved booking request. A saved request is measured as a lead; it does not mean an appointment has been confirmed.
Our website analytics tag runs on the live gladdetailing.com website. It does not run in the local website preview. For information about how Google handles analytics data, see How Google uses information from sites or apps that use its services.
Advertising measurement
When enabled, the Meta Pixel helps measure visits and booking requests from our ads. It may send Meta information such as your browser and device details, pages visited, and actions taken on the site, and may use cookies or similar identifiers. A Lead event is sent only after a booking request has been successfully saved. We do not send your name, phone number, or booking form contents to Meta through that event. For more information, see Meta’s Privacy Policy.
9. Consent:
By using our website or engaging with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last Updated: October 16, 2026